Help Center

Ordering from Ben's Custom is quick and easy:

1. Add the desired item to your cart.
2. Fill in your shipping and payment information.
3. Validate your order and wait for the confirmation email.
4. Once the order is shipped, you will receive an email with your tracking number.

If you have any questions, please do not hesitate to contact us before finalizing your purchase.

Delivery times vary depending on the carrier chosen:

• Mondial Relay (France, Belgium, Spain, Portugal, Luxembourg, Italy, Poland, Netherlands, Germany): between 3 to 7 working days .
• Colissimo (France & Switzerland only): between 2 to 5 working days .

We do our best to ship orders within 24 to 48 hours of payment , except in cases of high demand.

No, once the order is validated, we cannot modify or cancel it, because we prepare the shipments quickly.

If you have made a mistake in the size or model, we invite you to contact us immediately after purchase, but we cannot guarantee a modification.

Shipping costs depend on the carrier and destination:

• Mondial Relay (France, Belgium, Spain, Portugal, Luxembourg, Italy, Poland, Netherlands, Germany): from €4.99 .
• Colissimo (France & Switzerland only): from €6.99 .

If you want delivery to another country, contact us on Instagram ( @ben.s_custom ) to see if it's possible.

We accept several secure payment methods:

• Bank card (Visa, Mastercard, American Express)
• Apple Pay (fast payment via iPhone, iPad, Mac)
• PayPal (secure online payment)
• International bank transfer (on request only)

All payments are encrypted and protected by the most advanced security standards.

Yes, we use SSL encryption to protect all transactions.
Additionally, Visa and Mastercard integrate 3D-Secure technology, which requires additional validation to prevent fraud.

Your banking information is never saved on our site.

No, we do not yet offer payment in installments, but we are considering adding it soon.

If your payment is declined, check the following:

• Make sure your card information is entered correctly.
• Check that your payment limit has not been reached.
• Make sure your bank has not blocked the transaction.

If the problem persists, try another payment method or contact your bank.

We regularly restock our most popular models.
If a pair is out of stock, we advise you to:

• Enable notifications on the product page to be alerted when it is back.
• Follow our Instagram ( @ben.s_custom ) and our TikTok ( @bens.custom ) where we announce stock returns in advance.

On the product page, there is an option for you to enter your email address to receive an alert as soon as the item is available again.

You can also follow us on Instagram ( @ben.s_custom ) and TikTok ( @bens.custom ) to stay informed in real time.

No, we are not doing pre-orders at this time.

However, our most popular models are often restocked, so keep an eye out for announcements on our social networks.

Yes, unless otherwise stated (“Pre-order” or “Out of stock”).
If an item is shown as in stock, it means it is available immediately.

No, all the pairs offered are already customized by us with unique designs.

Each pair is carefully crafted to offer a distinctive style that you won't find anywhere else.

To keep your sneakers in perfect condition, we offer several accessories to preserve your shoes and extend their lifespan:

• Red metal shoehorn (18 cm) – ideal for putting on your shoes without damaging the back.
• Shoe trees (size 37-44 EU) – perfect for maintaining the shape of sneakers and preventing creases.
• Crease protectors (white or black) – to protect the front of the shoe and prevent wear marks.

Yes, of course! At Ben's Custom , we are always open to new ideas and unique projects .

If you have any inspiration, specific customization or design in mind, don't hesitate to tell us about it !

📩 Send us a message on Instagram ( @ben.s_custom ) or by email (benscustom18@gmail.com) with the details of your request (photos, colors, patterns, etc.), and we will see together what we can do to create a pair that suits you 100%! 🎨👟🔥

To be sure to choose the right size, go to the bottom of the page and click on the "Size guide" page.

You will find all the necessary information depending on the models and brands.

⚠️ Some brands size differently!

• New Balance : runs slightly large, it is often recommended to take a half size smaller .
• Nike P-6000 and Initiator : Fits more snugly, a half size up may be better if you are between sizes.

If you still have any doubts, contact us , we will be happy to help you! 😊